At Empire Wine & Liquor Superstore, we strive to ensure that every product you receive meets our high standards of quality and safety. While we take every precaution to deliver your order in perfect condition, we understand that sometimes items may arrive damaged or defective. This Return & Replacement Policy outlines the process to help you resolve such issues efficiently.

1. Eligibility for Returns

• All products purchased from our online store are eligible for return only if they are damaged, defective, or incorrectly shipped.
• Returns must be requested within 7 calendar days from the date of delivery.
• Items that are not damaged, defective, or incorrectly shipped cannot be returned due to legal restrictions on alcohol sales and product safety regulations.

2. Replacement Policy

• For all eligible returns, we offer a replacement of the damaged or defective item.
• We do not provide refunds or store credit; our goal is to ensure you receive the product you originally ordered, in perfect condition.
• Replacement items will be shipped as quickly as possible, typically within 3–5 business days after the returned item is received and inspected.

3. Return Shipping

• Shipping costs for returning damaged or defective items are assessed on a case-by-case basis, depending on the nature of the issue and your location.
• Our Customer Support team will provide instructions on how to ship the item back securely, including any pre-paid shipping labels if applicable.
• We recommend using trackable shipping methods to ensure safe delivery of returned items.

4. How to Initiate a Return

To ensure a smooth replacement process, please follow these steps:

1. Contact Customer Support first before sending any items back. You can reach us at:

• Email: honeycombct@gmail.com
• Phone: (203) 574-0109

2. Provide the following information:

• Your order number
• Item name and quantity
• A brief description of the damage or defect
• Photographs of the damaged or defective item (if possible)

3. Our team will review your request and provide step-by-step instructions for returning the item.

4. Once we receive and inspect the returned item, a replacement will be shipped promptly.

5. Packaging & Condition

• Items must be returned in their original packaging whenever possible.
• Include all accessories, manuals, and documentation that came with the product.
• Returns that do not meet these conditions may be subject to review and may delay or prevent replacement.

6. Important Considerations

• Empire Wine & Liquor reserves the right to inspect returned items to confirm damage or defects before issuing a replacement.
• In cases where a replacement is unavailable due to stock limitations, our Customer Support team will discuss alternative solutions with you.
• This policy is designed to comply with state and federal regulations on alcohol sales, ensuring both your safety and legal compliance.

7. Customer Satisfaction

Our mission is to make sure that your online shopping experience with Empire Wine & Liquor is seamless and reliable. If you have any concerns about your order, our dedicated support team is here to help. We encourage you to reach out promptly so that we can address any issues and maintain your trust.